Accepted Products Charter
At BeautySwapp, beauty products deserve a second life, provided they can be used with confidence. This Charter sets out, for each type of product, the conditions in which it may be listed and the requirements to be met. It forms part of the Terms of Use.
1. The four conditions
New, sealed: never opened; original seal, film or packaging intact.
New, unsealed: opened, never used.
Swatched (fewer than 5 times): just tried, fewer than five times.
Very good condition: used with care, only in the categories listed in the table; the remaining quantity is stated in the listing.
A resold cosmetic product, even when new, is no longer covered by the manufacturer's warranty. Products sold on BeautySwapp are intended for external use on healthy, unbroken, non-irritated skin.
2. Rules for every listing
The product is genuine, in its original bottle or case, never decanted or altered.
The best-before date has not passed; for an opened product, the period after opening (PAO, open-jar symbol) has not expired.
The product is less than 3 years old, based on the year of manufacture read from the batch code. The only exception is certain stable-formula products, described in Article 3.
The batch number and ingredients list remain legible where they appear on the packaging.
Photos are real and recent and show the surface or level of the product.
The product has been kept away from heat and humidity; the Seller states where it was stored (bathroom, shower, another room).
For any unsealed product, the original applicators (puff, sponge, mini brush) are removed; the listing states "applicators not included for hygiene reasons".
For any swatched product, the Seller applies the hygiene protocol described in the Guide before shipping: top layer removed with a clean spatula, light mist of 70% isopropyl alcohol, air-dried for at least 10 minutes.
The product shows no alteration: unusual texture, smell or colour, traces of moisture, leaks.
3. Products over 3 years old: vintage pieces and iconic pieces
3.1 Cosmetics with a minimum durability of more than 30 months carry no expiry date but a period after opening (PAO), under Article 19(1)(c) of Regulation (EC) No 1223/2009. As a rule, BeautySwapp refuses products made more than 3 years ago.
3.2 As an exception, a product over 3 years old may be accepted if it is anhydrous with a stable formula: stick lipsticks, pressed powders, powder blushes and eyeshadows, alcohol-based fragrances. Always excluded: mascaras, liquid eyeliners, foundations, lip glosses, skincare, sun products and any unsealed liquid. The conditions of Article 1 and the table in Article 5 still apply.
3.3 Vintage piece. Any accepted product over 3 years old is shown on its product page as a "Vintage piece", with its year of manufacture when known.
3.4 Iconic piece. A product with a stable formula, no longer made by the brand and still sought after, such as a sold-out limited edition, may carry the "★ Iconic" tag, whether or not it is over 3 years old. If it is over 3 years old, Articles 3.1 to 3.3 also apply. This tag is set only by BeautySwapp, from an automated analysis of the photos reviewed by the team, never by the Seller. BeautySwapp may remove it at any time.
3.5 The Seller declares that the product shows no alteration (smell, texture, colour) and has been kept away from heat and humidity.
3.6 Before paying, the Buyer ticks the box "I understand this product is more than 3 years old". The Buyer is advised to check the smell and texture and to do a patch test before first use.
4. Products refused in any condition, even new and sealed
Deodorants, in any format.
Sun protection products (SPF, UV protection, sunscreens, sun creams and sprays) and after-sun products.
Products for babies and children aged 0 to 3 (liniments, nappy creams, baby lotions and oils, etc.).
Products presented as intended for pregnant or breastfeeding women.
Intimate hygiene products and any product claiming intimate use or use on mucous membranes.
Eye-contour skincare.
Decanted or repackaged products, and refills without mandatory labelling.
Counterfeits, testers and samples marked "not for sale", recalled, expired or altered products, and products with a missing, illegible or inconsistent batch code.
Medicines, medical devices and products reserved for professionals.
5. Accepted products table
Key: Yes = accepted; Conditional = accepted if the conditions in the last column are met; No = refused; "—" = not applicable.
Make-up
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Pressed face powders (powder, blusher, bronzer, highlighter, pressed mattifying or setting powder) | Yes | Conditional | Conditional (D) | Conditional (D) | Smooth, even surface with no fingerprints or moisture; top layer removed with a clean tool; no applicator; clear photo of the surface; very good condition: |
| Loose powders (loose powder, loose setting powder) | Yes | Conditional | No | No | Sifter and packaging intact; sponge or puff removed |
| Powder eyeshadows (singles and palettes, including mixed eye and face palettes) | Yes | Conditional (D) | Conditional (D) | No | Every shade intact and clean; no mini brush; top layer of tested shades removed |
| Mascaras, liquid eyeliners, lip glosses | Yes | No | No | No | — |
| Stick lipsticks | Yes | Yes | Yes | Yes | Swatched or very good condition: top layer removed and stick dipped in 70% alcohol before shipping (protocol 02 in the Guide) |
| Lip and brow pencils | Yes | Yes | Yes | No | Sharpened with a clean sharpener before shipping (protocol 03 in the Guide) |
| Tinted balms, lip stains and other liquid or cream lip products | Yes | No | No | No | Provisional classification (lip area) |
| Eye pencils, gel or pencil eyeliners, brow gels, pomades and powders | Yes | No | No | No | Provisional classification (eye area) |
| Liquid or cream eyeshadows (tube, bottle, stick) | Yes | Conditional | No | No | New, unsealed: never used; original packaging intact |
| Liquid or cream complexion products in a tube or bottle (foundation, concealer, BB/CC cream, primer, liquid blusher or highlighter) | Yes | Conditional | No | No | New, unsealed: never used; original packaging intact; no unusual smell or colour; no SPF |
| Cream complexion products in a jar (cream foundation, blusher, highlighter or bronzer) | Yes | No | No | No | Direct contact with the fingers |
| Liquid complexion products in an airless bottle (foundation, concealer, primer…) | Yes | Conditional | Conditional | Conditional | Airless bottle intact and working; no unusual smell or colour; no SPF. Pump bottles can be unscrewed: they follow the row “Liquid or cream complexion products in a tube or bottle” |
| Nail varnish and nail care | Yes | No | No | No | Provisional classification, pending assessment |
Skincare
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Lotions, creams (face, hands, feet), water-based serums, leave-on masks | Yes | No | No | No | — |
| Creams, serums and oils in airless bottles | Yes | Conditional | Conditional | Conditional | Airless bottle intact and working; no rancid smell or colour change; no SPF |
| Creams, serums and oils in pump bottles | Yes | Conditional | No | No | New, unsealed: never used; pump intact; no SPF. A pump can be unscrewed: once used, the product is no longer accepted |
| Oils and oil serums in dropper or screw-cap bottles | Yes | No | No | No | — |
| Balms, butters, products in jars, sticks or bars, solid scrubs | Yes | No | No | No | — |
| Products for use in the shower, on wet skin or to be rinsed off | Yes | Conditional | No | No | New, unsealed: never used; original packaging intact |
Fragrance
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Eaux de parfum, eaux de toilette, colognes, extraits, body mists in spray bottles | Yes | Yes | Conditional | Conditional | Spray working and intact; original bottle, never decanted; level and colour visible in photos; very good condition: at least 75% of the product remaining; no leaks or change in scent; Seller confirms authenticity |
| Roll-on and solid perfumes | Yes | No | No | No | — |
Hair
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Shampoos, conditioners, masks, styling creams, gels, hair serums | Yes | Conditional | No | No | New, unsealed: never used; original packaging intact |
| Styling mousses (aerosol) | Yes | Conditional | No | No | Can and valve intact |
| Hairsprays and lacquers (aerosol) | Yes | Yes | Conditional | Conditional | Can not dented or rusty; valve working |
| Water-free hair oils (pump or dropper) | Yes | Conditional | No | No | No oxidation; stored outside the bathroom; packaging intact |
| Colourants and bleaches | Yes | No | No | No | — |
Hygiene
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Shower gels, bar or liquid soaps, cleansing oils | Yes | Conditional | No | No | New, unsealed: never used; original packaging intact |
| Deodorants | No | No | No | No | Always refused |
Gift sets
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Gift sets (fragrance, skincare, make-up, several products) | Yes | Conditional | No | No | Complete original set; no product used; every product described in the listing |
Accessories and devices
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Brushes, sponges, beauty blenders, puffs, fabric or foam applicators | Yes | No | — | No | — |
| Eyelash curlers, tweezers, nail clippers, cuticle pushers, metal nail files | Yes | Yes | — | Yes | Metal intact; cleaned and disinfected before shipping |
| The same accessories in plastic; non-metal nail files | Yes | No | — | No | — |
| False eyelashes | Yes | No | — | No | Direct contact with the eye |
| Metal or smooth stone rollers and gua sha | Yes | Yes | — | Yes | Smooth surface, no cracks; cleaned and disinfected before shipping |
| Plastic, silicone or wooden rollers and gua sha; drainage tools; manual mini massagers | Yes | No | — | No | — |
| Electrical beauty devices (cleansing brushes, LED, microcurrent, vibration) | Yes | Conditional | — | No | Flawless condition; CE marking visible; working test before listing; no modified or damaged devices |
6. When buying
Before confirming the order, the Buyer acknowledges that the product is sold second-hand, is no longer covered by the manufacturer's warranty and is intended for external use on healthy skin. A patch test before first use is recommended.
For a product over 3 years old (vintage or iconic piece), the Buyer also ticks the box "I understand this product is more than 3 years old".
7. Changes to this Charter
This Charter evolves with the recommendations of our cosmetics regulation expert. The version applicable to a listing is the one in force on the date it was published. Questions about a product? Email us at hello@beautyswapp.com.