Accepted Products Charter
At BeautySwapp, beauty products deserve a second life, provided they can be used with confidence. This Charter sets out, for each type of product, the conditions in which it may be listed and the requirements to be met. It forms part of the Terms of Use.
1. The four conditions
New, sealed: never opened; original seal, film or packaging intact.
New, unsealed: opened, never used.
Swatched (fewer than 5 times): tested fewer than five times, never on the eyes or lips.
Very good condition: used with care, only in the categories listed in the table; the remaining quantity is stated in the listing.
A resold cosmetic product, even when new, is no longer covered by the manufacturer's warranty. Products sold on BeautySwapp are intended for external use on healthy, unbroken, non-irritated skin.
2. Rules for every listing
The product is genuine, in its original bottle or case, never decanted or altered.
The best-before date has not passed; for an opened product, the period after opening (PAO, open-jar symbol) has not expired.
The batch number and ingredients list remain legible where they appear on the packaging.
Photos are real and recent and show the surface or level of the product.
The product has been kept away from heat and humidity; the Seller states where it was stored (bathroom, shower, another room).
For any unsealed product, the original applicators (puff, sponge, mini brush) are removed; the listing states "applicators not included for hygiene reasons".
For any swatched product, the Seller applies the hygiene protocol described in the Guide before shipping: top layer removed with a clean spatula, light mist of 70% isopropyl alcohol, air-dried for at least 10 minutes.
The product shows no alteration: unusual texture, smell or colour, traces of moisture, leaks.
3. Products refused in any condition, even new and sealed
Deodorants, in any format.
Sun protection products (SPF, UV protection, sunscreens, sun creams and sprays) and after-sun products.
Products for babies and children aged 0 to 3 (liniments, nappy creams, baby lotions and oils, etc.).
Products presented as intended for pregnant or breastfeeding women.
Intimate hygiene products and any product claiming intimate use or use on mucous membranes.
Eye-contour skincare.
Decanted or repackaged products, and refills without mandatory labelling.
Counterfeits, testers and samples marked "not for sale", recalled, expired or altered products, and products with a missing, illegible or inconsistent batch code.
Medicines, medical devices and products reserved for professionals.
4. Accepted products table
Key: Yes = accepted; Conditional = accepted if the conditions in the last column are met; No = refused; "—" = not applicable.
Make-up
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Pressed face powders (powder, blusher, bronzer, highlighter, pressed mattifying or setting powder) | Yes | Conditional | Conditional (D) | Conditional (D) | Smooth, even surface with no fingerprints or moisture; top layer removed with a clean tool; no applicator; clear photo of the surface; very good condition: |
| Loose powders (loose powder, loose setting powder) | Yes | Conditional | No | No | Sifter and packaging intact; sponge or puff removed |
| Powder eyeshadows (singles and palettes, including mixed eye and face palettes) | Yes | Conditional (D) | Conditional (D) | No | Every shade intact and clean; no mini brush; swatched: tested on the back of the hand only, never applied to the eye; top layer of tested shades removed |
| Mascaras, liquid eyeliners, lip glosses | Yes | No | No | No | — |
| Eye and lip pencils, gel or pencil eyeliners, brow products (gels, pencils, pomades, powders) | Yes | No | No | No | Provisional classification (eye area) |
| Lipsticks, tinted balms, lip stains and all lip products | Yes | No | No | No | Provisional classification (lip area) |
| Liquid or cream complexion products (foundation, concealer, BB/CC cream, primer, cream or liquid blusher or highlighter) | Yes | No | No | No | Provisional classification (water-based emulsions) |
| Nail varnish and nail care | Yes | No | No | No | Provisional classification, pending assessment |
Skincare
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Lotions, creams (face, hands, feet), water-based serums, leave-on masks | Yes | No | No | No | — |
| Oils and oil serums in airless or non-return valve pump bottles | Yes | Conditional | Conditional | Conditional | Pump working and intact; no rancid smell or colour change; stored outside the bathroom |
| Oils and oil serums in dropper or screw-cap bottles | Yes | No | No | No | — |
| Balms, butters, products in jars, sticks or bars, solid scrubs | Yes | No | No | No | — |
| Products for use in the shower, on wet skin or to be rinsed off | Yes | No | No | No | — |
Fragrance
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Eaux de parfum, eaux de toilette, colognes, extraits, body mists in spray bottles | Yes | Yes | Conditional | Conditional | Spray working and intact; original bottle, never decanted; level and colour visible in photos; very good condition: at least 75% of the product remaining; no leaks or change in scent; Seller confirms authenticity |
| Roll-on and solid perfumes | Yes | No | No | No | — |
Hair
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Shampoos, conditioners, masks, styling creams, gels, hair serums | Yes | No | No | No | — |
| Styling mousses (aerosol) | Yes | Conditional | No | No | Can and valve intact |
| Hairsprays and lacquers (aerosol) | Yes | Yes | Conditional | Conditional | Can not dented or rusty; valve working |
| Water-free hair oils (pump or dropper) | Yes | Conditional | No | No | No oxidation; stored outside the bathroom; packaging intact |
| Colourants and bleaches | Yes | No | No | No | — |
Hygiene
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Shower gels, bar or liquid soaps, cleansing oils | Yes | No | No | No | — |
| Deodorants | No | No | No | No | Always refused |
Accessories and devices
| Product | New, sealed | New, unsealed | Swatched | Very good condition | Conditions |
|---|---|---|---|---|---|
| Brushes, sponges, beauty blenders, puffs, fabric or foam applicators | Yes | No | — | No | — |
| Eyelash curlers, tweezers, nail clippers, cuticle pushers, metal nail files | Yes | Yes | — | Yes | Metal intact; cleaned and disinfected before shipping |
| The same accessories in plastic; non-metal nail files | Yes | No | — | No | — |
| False eyelashes | Yes | No | — | No | Direct contact with the eye |
| Metal or smooth stone rollers and gua sha | Yes | Yes | — | Yes | Smooth surface, no cracks; cleaned and disinfected before shipping |
| Plastic, silicone or wooden rollers and gua sha; drainage tools; manual mini massagers | Yes | No | — | No | — |
| Electrical beauty devices (cleansing brushes, LED, microcurrent, vibration) | Yes | Conditional | — | No | Flawless condition; CE marking visible; working test before listing; no modified or damaged devices |
5. When buying
Before confirming the order, the Buyer acknowledges that the product is sold second-hand, is no longer covered by the manufacturer's warranty and is intended for external use on healthy skin. A patch test before first use is recommended.
6. Changes to this Charter
This Charter evolves with the recommendations of our cosmetics regulation expert. The version applicable to a listing is the one in force on the date it was published. Questions about a product? Email us at hello@beautyswapp.com.